We help your teams turn every customer interaction into a moment that counts. Audit, method, tools, training — at your pace, without jargon.
Built as independent products, they combine based on your maturity. Start with an audit, add training, outsource when you're ready.
360° diagnosis of your current support. Quantified, illustrated findings, prioritized action plan over 6 to 12 months.
We operate your multi-channel support — as an extension of your team, under your brand, with your standards.
Tailor-made sessions: empathic communication, handling difficult situations, mastering helpdesk tools. On-site or remote.
Selection, integration, documentation. Playbooks, SLAs, internal FAQs — everything that scales a support operation without pain.
A mini online audit to benchmark your support against market standards. Get a score (0–100), three priority focus areas, and a PDF report — completely free.
Short sprints, tangible deliverables, clear rituals. The tempo of a product team, applied to your customer relationship.
Kickoff, tool access, reading the last 50 customer conversations.
Journey mapping, friction points, sector benchmark.
Quantified findings, prioritized roadmap, 6-month OKRs.
Tools, scripts, training, rituals. Bi-weekly iterations.
CSAT, NPS, FCR. Automated reports, monthly review.
Composite numbers from real (anonymized) engagements. Your results will depend on your starting point and your commitment.
Prices excl. VAT. VAT not applicable, article 293 B of the French Tax Code. Custom quote within 48h.
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Personal reply guaranteed within 48 hours.
Early qualitative signals appear within 4 to 6 weeks: team morale, writing quality, process fluidity. Hard metrics (CSAT, NPS, FCR) typically move between M+3 and M+6, depending on starting maturity.
Yes, but always with a single point of contact. The ClientWise promise relies on continuity of listening — not dilution. If the engagement requires a team, I'll refer you to a partner I can vouch for.
Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Front, Crisp, Gorgias (e-commerce), Help Scout. I've also deployed custom stacks (Notion + Slack + Linear) for lighter structures.
For workshops and training, yes — anywhere in France and Europe. The rest is done remotely: less carbon, more flexibility, and often more efficient.
No. ClientWise is run by one person. A deliberate choice: to commit, read every line, answer every message — without intermediaries.
You receive a written deliverable (40 to 60 pages depending on scope), a video debrief, and a prioritized action plan. You are free to execute it alone, with me, or not at all.
The 30-minute slot below is the logical next step: we go through your score, confront it with your context, and walk out with two or three concrete leads.
Book a call now →Video call, no commitment. A format built to get to the essentials: understand your context, say what we can do, never sell what we can't.
A 30-minute conversation, no commitment, to understand your context and see how ClientWise can help. Personal reply guaranteed within 48h.